Like other companies, you can also create more customer journey maps based on a full view of how your company interacts with your business or company. If you want to create an effective visual map for your customer journey, it must be produced by a data-driven approach or research and must visually display the various stages of customer experience which can be based on different dimensions such as customer goals, sentiments, and touchpoints. It shows the stages of what your clients go through when communicating or interacting with your company, ranging from purchasing online for products to accessing customer service through phone calls or expressing feedback on their social media accounts. Download What is a Customer Journey Map Template?Ī customer journey map template or user journey map is an overview of your client’s customer experience using visual representations like one or more diagrams.
